FAQs

Freshly Roasted Matters

Coffee is at its best when it’s freshly roasted. Unlike supermarket coffee that may sit on shelves for months, our beans are roasted in small batches to keep flavour, aroma and sweetness at their peak.

When Is Coffee Best To Drink?

Freshly roasted coffee needs a little time to rest after roasting. During this period the beans naturally release CO₂ (called degassing), allowing the flavours to settle and develop.

Recommended resting times

  • Filter / Plunger / Pour Over: Best from 4–7 days after roast

  • Espresso: Best from 7–14 days after roast

  • Medium & darker roasts: Often shine a little earlier

  • Light roasts: Usually benefit from a longer rest

Espresso Lovers

Espresso generally tastes best after the beans have had time to rest. Using coffee too fresh can lead to:

  • Fast or inconsistent extractions

  • Excess crema

  • Less clarity and sweetness

For the best espresso experience, we recommend using our beans around 7–14 days after roasting, depending on the coffee and roast profile.

Decaf Coffee

Decaf coffee usually needs a slightly shorter resting time than regular coffee after roasting because the decaffeination process changes the bean structure and often makes it degas faster.

Recommended resting times for decaf

  • Filter / Plunger / Pour Over: Best from 2–3 days after roasting

  • Espresso: Best from 5–7 days after roasting

How Long Do Beans Stay Fresh?

Coffee is usually at its peak for:

Whole beans:
Best within 2 months from roast date
Still enjoyable beyond this when stored correctly

Ground coffee:
Use as soon as possible, ideally within 1–2 weeks, as grinding speeds up flavour loss.

How To Store Coffee Properly and keep your beans tasting their best:

✔ Store in a cool, dry place
✔ Keep beans in their original sealed bag or an airtight container
✔ Avoid heat, moisture and direct sunlight
✔ Only grind what you need

Avoid storing coffee in the fridge, as moisture and odours can affect flavour.

Shipping Rates

Free Shipping: Local Wanaka Deliveries
Free Pickup: 555 Ballantyne Road, Wanaka 9382 (we will email you once your order is ready for collection)
Standard Shipping: shipping cost is calculated at checkout based on the size and weight of your order.

What if I receive an incorrect order?

If you receive an incorrect order, please contact us at evelyn@koffie.co.nz or call us at +64 021 833 567. We’ll make it right.

Can I cancel an order?

To cancel an order, please reach out to us as soon as possible. If your order has already been shipped, we won’t be able to cancel it.