PRIVACY POLICY

At Koffie, we respect your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

Your Information

When you place an order with Koffie, we collect personal information such as your name, delivery address, email address, phone number and order details. This information is collected for the purpose of processing and delivering your order, communicating with you about your purchase, and providing customer support.

If we wish to collect or use your information for additional purposes, such as marketing communications, newsletters or promotions, we will either ask for your consent or provide you with the option to decline.

Marketing emails will only be sent where consent has been provided, and you can unsubscribe at any time.

You may withdraw your consent to marketing communications at any time by contacting us at evelyn@koffie.co.nz.

Protection of Your Information

We are committed to protecting your personal information and use appropriate safeguards and industry best practices to help prevent loss, misuse, unauthorised access, disclosure, alteration or destruction of information held by us.

Payment information is securely processed through third-party payment providers and is not stored by Koffie.

We may use trusted third-party providers for payment processing, shipping, marketing and website services. These providers only receive information necessary to perform their services.

Cookies & Analytics

Our website may use cookies and analytics tools provided by Squarespace and third-party services to help improve website performance, understand visitor behaviour, and enhance customer experience.

You can manage cookie preferences through your browser settings.

Website Information

We may collect website usage information, including browsing activity and analytics data, to help improve our website, products and customer experience.

Retention of Information

We retain customer information only for as long as reasonably necessary for business, legal and accounting purposes.

Access to Your Information

You may request access to or correction of your personal information, and request deletion where applicable under New Zealand privacy laws, by contacting us at evelyn@koffie.co.nz.